On your activation date, if you’re switching from another provider we’ll transfer your existing phone line during the day and you don’t need to be home for this to happen.

If we’ve arranged for an engineer to visit they’ll visit your property during the time slot we’ve given you and connect your line. Don’t forget, someone needs to be at the property at this time.

You may experience a short disruption to your phone service during this time, which shouldn’t last longer than an hour.

It can take any time up to midnight for your service to be activated. But don’t worry, as soon as you’re up and running we’ll send you an email to let you know. After this you can plug in your router using our router guide and you’ll be up and running.

Please keep your router turned on for the first 10 days as we’ll use this time to make sure your broadband speeds are fast and stable.