The easiest way to pay your bill is by Direct Debit. We tell you in advance when each payment will be made, so you remain in control.

Direct Debit

We automatically take money from your account each month to cover the total cost of your broadband bill on your payment due date. When paid, it will show on your next bill in the payments section.


Find out more about the Direct Debit Guarantee.

Card payments

If you wish to make a payment using a credit or debit card please call us on 0330 094 5801 and say "pay my bill" when prompted.

Paying using online banking or BACS payment

You can use your personal online banking service to make a payment or pay by BACS transfer. Payments usually take at least two to three working days to reach us and will be shown on your next bill.  

To make a BACS payment, you’ll need our bank account details:

Bank: Barclays
Sort code: 20-00-00
Account number: 53764680
Payee: Shell Energy Retail Limited

Please use your broadband account number as the payment reference.

Paying by cheque

When paying by cheque, make sure to include the payment slip from your bill and write your broadband account number on the back of the cheque, so that we can allocate the payment to your broadband account.

Please send your cheque at least five working days before your payment due date, so that we can receive it and process it in time.

Cheques should be made payable to “Shell Energy Retail Limited” and posted to the following address:

Shell Energy Retail Limited
PO Box 14125
Selkirk, TD7 9AF

There’s a problem with my payment

If your payment hasn’t been added to your account, double check with your bank that your payment was sent to us, then contact us so that we can help you fix the problem.

Where possible, please provide proof of payment as this will help us locate your payment quicker.

I have more than one Shell Energy account. Can I pay using the same account reference?

No. Each account is unique so It’s important that you quote the relevant account number so that your payment is credited to the correct broadband or energy account.