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Can’t find what you’re looking for? Our online assistant, Ask Us, is available 24 hours a day. Type in your query to receive instant answers or make updates to your account.


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Social Media Messengers

You can reach us out on Twitter or Facebook, with a response within one hour

We’re available between 8am to 8pm, Monday to Friday, and 9am to 4pm on Saturdays.


For Broadband queries use broadband.support@shellenergy.co.uk


For Broadband queries call 0330 094 5801

Lines open from 8am to 8pm weekdays and 9am to 4pm on Saturdays

The best times to call;

Weekdays from 11am to 3pm

Saturdays from 1:30pm to 3:30pm