Live Chat

Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays.

Live Chat


For Broadband queries call 0330 094 5801

SERL Broadband and Phone Contact Centre Opening hours are:

8am to 8pm, Monday to Saturday

9am to 6pm on Sundays/Public Holidays

The best times to call:

Weekdays from 11am to 4pm

Saturdays from 1:30pm to 3:30pm


For Energy queries please use our contact form below.

Contact Us

Social Media Messengers

You can reach us out on Twitter or Facebook, with a response within one hour

We’re available between 8am to 8pm, Monday to Friday, and 9am to 4pm on Saturdays.