You can cancel your order any time up to midday the day before you’re due to switch.
If you want to cancel your order please call us on 0330 094 5801. Our lines are open Monday to Friday 8am to 8pm and Saturday 9am - 4pm.
Excellent news
We love feedback. It helps us improve our customer services, so thank you very much.
Sorry to hear that
Thank you for the feedback, it helps us improve our customer experience, we will get this reviewed
Still need help?
Try our online virtual assistant, Ask Us, available 24/7.
Alternatively please contact us via live chat between 7am to 9pm weekdays and 9am to 5pm on Saturdays, by clicking the blue button, bottom right of your screen.