Once you’ve registered to switch to us, you can easily cancel your application if you change your mind.

We give every customer signing up to us a cooling-off period. At any time during this period, you can cancel your registration without penalty.

Cancelling online during the cooling-off period

You’ve registered online – now follow these steps to cancel online:

  1. Find the email we sent confirming your registration.
  2. Select the link that takes you back to the registration page.
  3. On the page that displays, enter your email address and postcode.
  4. Follow the steps to cancel your registration.

Remember, once the cooling-off period has ended, you’ll receive an email confirming your switch to Shell Energy.