Once you’ve registered to switch to us, you can easily cancel your application if you change your mind.
We give every customer signing up to us a cooling-off period. At any time during this period, you can cancel your registration without penalty.
Cancelling online during the cooling-off period
You’ve registered online – now follow these steps to cancel online:
- Find the email we sent confirming your registration.
- Select the link that takes you back to the registration page.
- On the page that displays, enter your email address and postcode.
- Follow the steps to cancel your registration.
Remember, once the cooling-off period has ended, you’ll receive an email confirming your switch to Shell Energy.