When you apply to join us, we’ll ask if you agree to faster switching.
If you agree to faster switching, you’ll switch in as little as two days. This is within your 14-day cooling-off period, so you’re agreeing to be charged for the energy you use during this time.
If you applied to join us less than 24 hours ago, you can cancel your application in My Account.
If you agree to faster switching and are already on supply with us, you can’t cancel your switch. You can, however, cancel your tariff if you’re within your cooling-off period.
If you didn’t agree to faster switching and applied less than 14 days ago, you’re free to cancel your switch. To do this, you’ll need to get in touch.