Every customer who makes an application to switch to us goes into a 14 calendar day Cooling-Off period. This means you can cancel your application within this period without incurring an Exit Fee. 

To cancel your application, click here.

If you’re outside of the 14 calendar day Cooling-Off period, we won’t be able to stop your switch to us. If you’re looking to switch away from us, click here, to understand the next steps.