The first thing you need to do is to check your fuse box, if any of the fuses have tripped:

  • Turn off your appliances
  • Reset the switch
  • Turn off all trip switches then turn back on one by one doing the lights first as it's the lowest ampage


If your fuse hasn't tripped and your neighbours don't have power either, it will be an issue with the wider network. In this situation, you can call '105' which will take you straight through to your electricity network operator.

If you're on the Priority Services Register, please call us on 0330 094 5800 and select option 9.

For more information on what to do in a Power Cut, click here.

Have you had a meter installed within the last 10 days?

If you’ve had a meter installed within the last 10 days and your neighbours haven’t reported a loss of power, please contact us on 0330 094 5800