The first thing you need to do is to check your fuse box. If any of the fuses have tripped:

  • Turn off your appliances
  • Reset the switch

If your fuse hasn't tripped and your neighbours don't have power either, there may be an issue with the wider network. In this situation you can call '105' which will take you straight through to your electricity network operator.

If you're on the Priority Services Register, use the phone number that was given to you when you joined the scheme, as this will ensure your property is prioritised.

For more information about what to do in a power cut, visit and have a read of our blog for tips on staying safe during a power cut.