If you submitted a reading, it might have been given too early or too late. If it was early, this will still be used in your bill and will help to create an estimate. If it was too late, you’ll see this used in your next monthly bill. 

We send you an email reminder each month when it’s time for your monthly meter reading. The quickest way to submit your reading through your mobile app, online account or through our automated phone line. 

It may have been that we received an incorrect meter reading, that didn’t fall in line with previous meter readings you’ve submitted. To check, log in to your online account and click the ‘Meter Readings’ button. You’ll see if your reading has been validated or rejected.