The quickest way to request a refund for some of the credit on your account is online by clicking here.
Before requesting a refund, please check that your last bill from us wasn't estimated. You can check your latest bill in your online account here.
If it was, we'll need an up to date meter reading from you before processing your refund. To submit an up to date reading, click here.
My account is in credit
If you pay by monthly Direct Debit, it’s likely that your account will go from a credit to a debit balance throughout the year, as this changes in line with your energy usage.
You can request a refund but we advise you to leave at least one month's Direct Debit payment on your account.
Please be aware that if you remove this type of credit balance it might affect your monthly payments in the future.
I’ve moved home
After telling us that you’ve moved, we’ll close your account and send you a final bill within 14 calendar days. Any credit on your account will be refunded to you within 10 working days of your final bill being produced.
I’ve switched supplier
After switching to another supplier, your account will be closed and we’ll send your final bill within six weeks of you leaving. Any credit on your account will be refunded to you within 10 working days of your final bill being produced.
To request a refund, click here.