My account is in credit

If you pay by monthly Direct Debit, it’s likely that your account goes from a credit to a debit balance throughout the year. This changes in line with your energy usage. We don’t advise that you remove this type of credit balance, as it’ll affect your monthly payments in the future. 

I’ve moved home

After telling us that you’ve moved, we’ll close your account and send you a final bill within 14 calendar days. Any credit on your account will be refunded to you within 10 working days of your final bill being produced. 

I’ve switched supplier

After switching to another supplier, your account will be closed and we’ll send your final bill within six weeks of you leaving. Any credit on your account will be refunded to you within 10 working days of your final bill being produced.