If you’ve changed supplier or moved home, you'll just need to let us know the details.
If you’ve moved home
Once you notify us that you’ve moved home, we’ll close your account and issue a final bill within 14 calendar days. If you are owed any credit, we’ll refund this to you within 10 working days of you receiving your final bill
If you’ve changed supplier
When you switch supplier, your account will be closed and we'll get your final bill out to you within six weeks. If you are owed any credit, we’ll refund this to you within 10 working days of you receiving your final bill.
Deceased account holder
If you think there’s a credit due on an account belonging to a deceased relative, you’ll need to provide documents of entitlement to any proceeds of their estate in order for us to talk to you about the account. Once these have been provided, we’ll proceed with the claim in the normal way.
If you’re having difficulties accessing your bill and need our assistance, you can chat with one of our agents right now, by clicking here.
You can also contact our Customer Services team either by telephone on 0330 094 5800 weekdays 8am - 6:30pm, Saturday 9am - 4pm or contact us here.