Before you become our customer, we need to check your credit rating. 

The credit rating check process confirms:

  • That you actually live at the property you’re hoping to switch to us
  • The previous addresses you may have occupied
  • That you are who you say you are
  • Your credit score.


If for any reason, you fail to pass our credit check, it doesn’t mean you can’t be our customer. It means that we’ll ask you for a security deposit before we progress your application. 

This deposit is held in a secure account separate to your energy account, so you won’t see this on your account or payment history.

To understand when you’ll get this deposit back, click here.

Please be aware that these details are secure, we don’t keep sensitive information about potential customers on record.