We’re sorry you’re leaving us, we don’t want to see you go. We’ll make the switch as simple as possible.

If you pay by monthly Direct Debit, your monthly payment will be taken on the same date as usual. This could mean that you'll make a payment to two suppliers in the same month. 

We’ll close your account once we’ve received the final readings from your new supplier. At this point, we’ll move your payment method to variable Direct Debit so that we can collect your final balance or refund you with any credit that might be on your account.