If you pay by monthly Direct Debit, your monthly payment will be taken on the same date as usual. This could mean that you make a payment to two suppliers in the same month. 

If you pay by variable Direct Debit or pay on receipt of your monthly bill, we’ll tell you your payment due date in the top right corner on the first page of your bill. 

We’ll close your account once we’ve received the final readings from your new supplier, this can take up to 28 calendar days. 

If you pay by monthly Direct Debit, we’ll move your payment method to variable Direct Debit once your final reads have been received. This will allow us to collect your final balance or refund you with any credit that might be on your account.

We'll collect the full balance of your account within 14 days of your final bill. The exact date will be confirmed in your bill.