If you’ve had a change of heart and want to stop your switch to a new broadband supplier, we can help you face minimal disruption.

During your cooling-off period

The first thing you need to take care of is contacting your new supplier to cancel the switch. We cannot do this on their behalf, and it’s extremely important that you do this before the cooling-off period with your new supplier expires.

Make sure that you’re aware of the length of your cooling-off period, and that you get in touch with your new supplier before it ends.

Once you’ve done that, you just need to either give us a call on 0330 094 5801 or contact us online and we’ll start the process of getting you back up and running.

After your cooling-off period

If your service has already switched across to the new supplier and you’re past your cooling-off period, then unfortunately we’re unable to do anything to get you back. You would need to start the whole sign-up process again and register with us here.

If your broadband account has been terminated because of an unpaid balance, then we would be happy to welcome you back as a customer as soon as this has been resolved and any unpaid balance settled. You can find more information about unpaid bills here.

If you haven’t asked to leave please follow this link for more advice.