When we installed your Smart meter, we would have given you a smart meter user guide, which you might find useful. 

Electricity meter

If you’re on a single-rate tariff:

To get a reading, press ‘9’ on your electricity-meter keypad. You’ll see ‘IMP kWh’, followed by the reading itself in kWh. This will time out after about four seconds and move to the next screen.

If you’re on a multi-rate tariff:

To get your readings, press ‘6’ on your electricity-meter keypad. 

You’ll see your tariff first, followed by:

  • ‘IMP R01’ followed by the reading for rate 1 (also called the low or night rate)
  • ‘IMP R02’ followed by the reading for rate 2 (the normal or day rate)

 

Gas meter

To get a reading, press ‘9’ on your gas meter's keypad.

You’ll see a figure displayed as 'Volume' first, followed by the reading itself in cubic meters (m3).

Please get in touch to submit your reading. You won’t be able to submit it in your online account.