Will I lose power?

No, the change from Green Star Energy to Shell Energy won’t impact your electricity and/or gas supply.

Will my smart meters still work?

If you have a functioning single rate smart meter, your smart services will remain in place when you switch. If you have two rates, you’ll need to submit readings to us for the time being.

I have a smart meter appointment booked with Green Star Energy, will this still be going ahead?

Yes, any booked appointments will be completed before you move to Shell Energy.

What do I do if I have a metering emergency?

Power cut? Call your Network Distributor on 105. Smell gas? Call the Gas Emergency Services on 0800 111 999.

If you have an issue with your meter and have received a notification that your supply has moved to Shell Energy, please contact us on 0330 094 5800, and select option nine. If we haven't notified you of a change, then please contact Green Star Energy on 0800 012 4510.

I’ve just had a meter exchange, is this on Shell Energy’s records?

Yes, we’ve set up your account with the most up-to-date information. If for any reason you think we hold the wrong details, please get in touch.

How can I arrange to have smart meters installed?

You can visit 'My Account', and if you’re eligible for a smart meter, book an installation using our appointment booking system.

Will the same company carry out my meter readings?

If you’re on Shell Energy’s Priority Services Register, you’ll be eligible to receive meter read visits. Please click here to join the Register. The meter read visits will continue to be carried out by our partner, Lowri Beck.

I’ve booked a meter exchange – will this still go ahead?

Yes, any booked appointments will be completed before you move to Shell Energy.