What do I need to do?
If you pay for your bills by BACS, cash or cheque, you’ll have to change the Payee account details. Find out more here. Otherwise, we’ll take care of the rest.
Will I lose power?
No, the change from Green Star Energy to Shell Energy has no impact on your electricity and/or gas supply.
Should I contact you?
No, you don’t need to contact us. We’ll send the details of your new account to you by email or letter once your account has been transferred.
When will you next contact me?
Once your account has been transferred we’ll contact you to provide you with a new account number and all the details needed to manage your account. If you’re a prepayment customer, we’ll also send you new cards and keys for your meters.
Why Shell Energy?
At Shell Energy, we believe everyone in Britain should be able to choose 100% renewable electricity for their home. That’s why it comes as standard on all our tariffs. All of our electricity comes from renewable sources like wind, solar and biomass. Shell Energy customers are also eligible for Shell Go + fuel rewards (3% saving) and a discount on Shell Energy Broadband. This does not apply if you use a prepayment tariff.
Can I stay with Green Star Energy?
No, once all Green Star Energy customers have been transferred to Shell Energy, it will no longer supply energy to residential customers.
When will I become a customer of Shell Energy?
All Green Star Energy customers will join Shell Energy over the next few months. Shortly before transferring your account across, Green Star Energy will contact you to explain the move. A few days later, you’ll then receive an email or letter from Shell Energy with your account details, including your tariff information and who to contact if you have any questions. You’ll receive your My Account login details separately.
What if I’m in the process of switching to Green Star Energy from a different supplier?
If you’re switching to Green Star Energy, you’ll continue to switch as requested. There’ll be no change to the tariff you’ve agreed to. Your account will then be transferred to Shell Energy.
I’ve just been notified of the transfer - can I leave Green Star before my account is transferred to Shell Energy?
No, while your energy supply is being transferred to Shell Energy, there’s a period of around three weeks in which your request to transfer supplier will be rejected by the energy network operators. You'll be able to transfer after this period, but exit fees may apply depending on your plan’s terms and conditions.
I’ve just moved home. What do I need to do?
It’s important to let us know that you’ve moved so we can bill you correctly. Please click here to complete your home move online. Alternatively, you can contact our customer services team who will be more than happy to help you.