What happens if I have outstanding payments to make, or a payment plan to fulfill, with Green Star Energy?

Your agreed future payments or payment plan will be transferred to Shell Energy. Please update the Payee to Shell Energy on your chosen payment method. Direct Debit payments will automatically be transferred to Shell Energy.

What shall I do if I’ve already left Green Star Energy, but I’m still awaiting a refund? 

If you’re awaiting a refund, please contact Green Star Energy directly on 0800 012 4510.

I am disputing the balance on my closed Green Star Energy account, how will this be resolved?

Please contact Green Star Energy directly on 0800 012 4510 with your recent meter readings.

Will I lose any credit I had with Green Star Energy?

No, any credit on your Green Star Energy account will be automatically transferred across to Shell Energy. If you have already left Green Star Energy and are waiting for a credit refund, please contact Green Star Energy directly on 0800 012 4510 with your closing meter readings.