Will my Green Star Energy history show on my Shell Energy account?

No, the Green Star Energy customer portal will remain active for six months. You can access the portal and view your payments by clicking here.

Can I see my previous bills and payments to Green Star Energy once my account has transferred to Shell Energy?

No, the Green Star Energy customer portal will remain active for six months. Please make sure you access/download any bills before then.

Will my marketing preferences and GDPR permissions be upheld? Do I need to do this again?

No, your status won’t change and will be managed as appropriate.

Will my personal data be shared with Shell Energy?

Green Star Energy will send your energy account data (including your personal data) to Shell Energy in order to register and manage your new energy account. Data that is required to maintain supply and ensure effective billing will be transferred including your name, address, contact details, marketing preferences, gas and electricity meter numbers, Direct Debit details (if relevant), and current tariff information. Historic payment transaction data and credit history will not be transferred. 

After the transfer takes place, you can ask Shell Energy for details of the data they hold for you. To update/change any of your details before it is transferred to Shell Energy, please contact us as soon as possible. 

To find out more about how Green Star Energy processes your personal data, click here

To find out how Shell Energy processes your personal data and your rights in relation to this processing, click here

Who should I call if I have a problem with my account or any concerns about this announcement?

Before your account is transferred - please contact Green Star Energy via phone, email or on social media as usual.

After your account has been transferred - the Shell Energy team will be happy to help you with any queries. Find out how to contact them here.