Yes, there are certain situations, which include:
- When we need further information from you to complete your application.
- When we need a security deposit from you to complete your application.
- When you request a switching date beyond 21 days.
- When your previous supplier objects to your request to switch supplier.
In a small number of cases, it may take longer than 21 days to switch, but we’ll do everything we can to fix the problem.
Where can I find out more about the Energy Switch Guarantee?
For more information, visit www.energyswitchguarantee.com.