Yes, there are certain situations, which include:

  • When we need further information from you to complete your application.
  • When we need a security deposit from you to complete your application.
  • When you request a switching date beyond 21 days.
  • When your previous supplier objects to your request to switch supplier.

In a small number of cases, it may take longer than 21 days to switch, but we’ll do everything we can to fix the problem.

Where can I find out more about the Energy Switch Guarantee?

For more information, visit www.energyswitchguarantee.com.