• Your supply may disconnect if you don’t top up and keep your meter in a positive credit balance.
  • If you’re going to be away from home for a few days or more you’ll need to make sure you have enough credit to cover the standing charges, any usage (like a fridge or freezer) during this period and any debt payments that’ll be taken during that time.
  • You may find yourself having to top up more during the winter period due to the colder weather and darker nights, as usage usually goes up during this time.
  • If you lose your top-up cards, you’ll need to call us to arrange for new cards to be sent to you, which we may charge you for.
  • Standing charges will also be deducted from the credit on the meter each day; your meter must have enough credit to pay for these even during the summer when your usage may be lower.
  • Prepayment tariffs may be slightly higher than other payment methods due to the additional metering and administration costs.