If you’ve had an email from us asking for a reading, this is probably because your smart meter has stopped automatically sending us your readings.

You can be confident that your smart meter is still safe to use and is still working – it’s just not communicating with us for the moment. 

We’ll be in touch to let you know next steps, but in the meantime please

  1. Check that there are no obstructions that might be interfering with the signal
  2. Send us regular meter readings, so we can make sure your bills are accurate

 

You can't submit smart meter readings in your online account or the app, but you can use our webchat service.

Not sure how to take a meter reading? Find out how to read your meter.