Occasionally things like this can go wrong. If it has happened to your supply, we'll get everything resolved for you.

If we’ve switched the wrong supply for your home, please don’t worry, we can get this resolved and have the correct supplies switched within four weeks. 

If you think this has happened, it’s important that you let us know as soon as possible.

Before you get in touch please have the following information ready:

  • The correct supply details for your property, which can be found on any bill from your old supplier- for how to find them, click here.
  • Your Meter Serial Number, known as an MSN- you can find this on your meters.


You can contact us here

For what happens next, click here.