Occasionally, things like this can go wrong.

If we’ve switched the wrong supply for your home, please don’t worry. We’ll resolve the issue and get the correct supplies switched within four weeks. 

If you think we’ve switched the wrong supply, it’s important that you let us know as soon as possible.

Before you get in touch please have the following information ready:

  • The correct supply details for your property. These can be found on any bill from your supplier. Having trouble finding them? Click here.
  • Your Meter Serial Number, known as an MSN. You can find this on your meters.
  • Your address and postcode as they appear on the Royal Mail website


To learn more about what happens after you contact us, click here.