When your switch is nearly complete, we’ll ask you for a meter reading. If you’ve switched your gas and electricity, you’ll get two separate emails requesting for each reading. 

There's a short window to get your first readings, five days before your switch date and five days after. 

If you don’t receive one, or either, of these emails within this time but you are sent an email to advise that your switch has completed to us, you can send us your readings here.