If you can smell gas, call 0800 111 999 immediately.
If there’s serious damage to your meter, such as a broken bracket or a crack right through the meter, please call us on 0330 094 5800.
I’m having problems taking a meter reading
If you’re struggling to take a reading, there are a few things you can try before getting in touch with us:
- If you’ve got a smart or digital meter and the screen’s gone blank, try pressing a button to wake up the display.
- If this doesn’t work, or you’re not sure how to take a reading, we can show you how to do it. How do I read my meter?
My meter is stuck, going backwards, or my screen is broken
If your meter isn’t working, we’ll need to replace it for you.
Contact us to request a new meter.
We’ll need to estimate your readings in the meantime.
My meter is making a noise
If your meter is working but making a noise, please check the noise is definitely coming from the meter. If it is, contact us. We’ll look into it and get it replaced if necessary.