When you switch, your new and old suppliers will send and receive information about your supplies, including the read details of your two rate meter. This meter is sometimes, but not always, referred to as an Economy 7 meter.

Your old supplier will tell us which way round we should accept your meter readings and how they should be billed. Sometimes, this information is held and sent incorrectly. 

This means when you go to submit your readings (or check your readings) they’ve been flipped around. 

If you see that the way they’ve been flipped the readings are incorrect, you’ll need to provide us with a photograph of your meter and take a log of your readings and usage for a day.

For the next steps and how to complete this usage log, click here.