I want to change my prepayment meter to a credit meter

If you want to change your prepayment meter to a credit meter, there are a few things that need to happen. Here’s what they are: 

  • Clear any debt on your prepayment meter(s) - You’ll need to make sure there’s no money owing on your meter. 
  • We’ll need to run a credit check - If you don’t pass this, we can still change your meter, but you’ll have to pay a security deposit. This will be between £150 to £300, depending on your credit score.
  • We’ll give you a quote  - Unless you already have gas or electricity on a credit fixed tariff with us, we’ll put you on our credit variable tariff.
  • Choose your tariff - Once you’ve got your credit meter, you can either stay on our flexible tariff, or choose a fixed tariff if we have one available.


To change your meter, call our team on 0330 094 5802 and we’ll see if we can arrange that for you. Lines are open Monday to Friday 8am to 6:30pm, and Saturday 9am to 4pm.