To qualify for the Warm Home Discount scheme, you must fall into one of these two groups:

CORE group: You’ll automatically qualify if you receive Pension Credit with Guarantee Credit and were with us for electricity on Sunday 4 July 2021. If you’re part of this group, you’ll receive a letter from the Government this autumn telling you that you’re eligible for the winter 2021/2022 Warm Home Discount payment.

BROADER group: If you’re not in the core group, you must apply for the Broader Warm Home Discount group. If you’re on a low income and receive certain means-tested benefits, you may be eligible. We can only give a limited number of discounts each year.

To see if you'd be eligible for the Broader Warm Home Discount group, click here.

Can I apply for the Warm Home Discount if I have prepay meters?

Yes, you can apply for the Warm Home Discount, as long as your electricity supply is with Shell Energy.