If you've recently made a payment, and can't see it in your account, please don't worry. We'll be able to look into this for you. 

The way you make a payment to us can affect how long it takes to appear in your account. 

Credit and debit card payments using our automated phone line

Successful payments should appear within 24 hours after the payment is made. 

Online account or app

Successful payments should appear within 48 hours after the payment has been made.

BACS

If you've sent us a BACS transfer, it should appear on your account within three working days

Cheque

From the date of posting, it can take up to 10 working days for the cheque to be cashed and added to your account.

Third-Party collection agencies

If you've made a payment to us through one of our third-party collection agencies, it can take up to 10 working days before it's shown in your account. 

If you made a payment and it's now gone past the timescales above, please contact us here.