You can set up a monthly Direct Debit in My Account quickly and easily. Simply follow these steps: 

  1. Log in to My Account
  2. Select the ‘Bills and Payments’ tab at the top of the screen
  3. Select ‘My Payment Method’ from drop-down menu
  4. Tick the box to select 'Pay by Monthly Direct Debit'
  5. Confirm your selection by clicking 'Set my Direct Debit'
  6. Select the preferred date for your Direct Debit to be taken and select 'Continue'
  7. Enter your monthly Direct Debit amount. We’ll show you a recommended figure on this page to help you choose an amount that’s right for you
  8. Enter the details of the bank account you wish to use
  9. Familiarise yourself with the Direct Debit Guarantee and confirm that you have the authority to set up a Direct Debit on this bank account. This includes joint or multiple accounts
  10. Check again that everything is correct before clicking on the 'Confirm bank details' button

 

If you'd like to set up a variable Direct Debit, follow the steps below: 

  1. Log in to My Account
  2. Select the ‘Bills and Payments’ tab at the top of the screen
  3. Select ‘My Payment Method’ from drop-down menu
  4. Tick the box to select 'Pay by Variable Direct Debit'
  5. Confirm your selection by clicking 'Set my Direct Debit'
  6. Enter the details of the bank account you wish to use
  7. Familiarise yourself with the Direct Debit Guarantee and confirm that you have the authority to set up a Direct Debit on this bank account. This includes joint or multiple accounts
  8. Check again that everything is correct before clicking on the 'Confirm bank details' button

 

Remember to make sure the bank account:

  • Is under a name that matches the one on your energy account
  • Allows Direct Debits
  • Has only person needed to authorise Direct Debits

 

You’ll receive a Direct Debit discount on your bill, which is reflected in your daily standing charges.

Customers on a flexible tariff paying for dual fuel by Direct Debit can save as much as £124 a year*. If you're on a fixed tariff, you could save up to £48.00 per fuel, per year.**

Savings vary as rates are applied against standing charges and unit rates, but the average household paying £1,834 per year on a flexible (standard variable) tariff saves £124 a year by paying with Direct Debit. Actual costs may differ based on the amount of energy consumed.

**Direct Debit customers on a fixed tariff receive a discount of £4 per fuel, per month, meaning a saving of up to £48 per fuel, per year.