A refund can take up to 10 working days to complete from the date it was requested and can be found within the "Your payments" section of your bill.

If your latest bill doesn't show your refund, it's because the refund isn’t yet completed, or was requested after your bill went into production.  

Don’t worry, you'll see your refund on your next monthly bill.

If it's been over 10 working days and your latest bill isn't showing your refund, contact us here to find out why.