An account balance is the amount you owe after your bills have been balanced against any payments you've made. A negative account balance is where you've overpaid. This usually happens in summer as you’ll use less energy during these months.

You can find your latest account balance, together with your recent bills and payments, either online or on our app. 

You can also see your current balance on the first page of your latest bill. But this won't include any payments you’ve made after the bill date.  

If you're struggling to pay your bills, we can help.