It takes 21 days to transfer your energy supply, and we'll ask for your first meter reading five days before your switch.

To submit your read, click here.

We accept your first reading five days before your switch, and five days after. This means you’ll have ten days to submit your first reading to us. 

If you're unable to submit a meter reading within the ten day window, we'll use an estimated reading to begin your supply. Your previous supplier will use the same estimated reading to close your account. 

The estimate is based on your previous meter readings and usage. If the estimated reading is very different to your current reading, we can raise a dispute to change the reading.

To dispute your first meter reading, click here.