We'll send you an email with a link to claim your product(s) within the first 30 days of your new tariff start date.

Once you've received the email, click on the link and follow the instructions on how to claim your free product.

If you've been on your new tariff for more than 30 days and haven't received the claim email, be sure to check your junk or spam folder as these emails can sometimes go there.

If you've not had the email, and you've checked your spam or junk folders, get in touch and we'll be able to look into this for you.