If you’ve had your smart meter installed and your In-Home Display (IHD) isn’t working or displaying any usage or tariff information, there are a few checks you can do.

  • Turn the IHD off and back on again.
  • Make sure your IHD has a power source. Check that it’s plugged in or, if it’s running on batteries, that they’re charged. 


If this doesn't work

  • Make sure there are no obstacles between your IHD and your smart meter.
  • If you’ve moved your IHD from its original location, move it closer to your meter as it may be out of range.


If the IHD still doesn’t appear to be working, you'll need to send us a photo of your IHD in good lighting that clearly shows the screen. Once you've taken your photo you can send it to us by getting in touch here.