We teamed up with ‘Cheap Energy Club’ by Money Saving Expert to offer new customers a fixed tariff until January 2022. With this tariff, you’ll get fixed energy rates, as well as a £35 bill credit on top of the usual £25 Money Saving Expert cashback.

Unfortunately, from Thursday 26 November to Friday 27 November, the wrong tariff information was displayed on the Money Saving Expert website. The website incorrectly stated that new customers who chose this tariff would receive a bill credit of £150.

If you signed up to this deal, you’ll have received your tariff confirmation email which confirms that the bill credit is for £35. 

If you’ve been affected by this error, please contact Money Saving Expert by emailing them at energyclub@moneysavingexpert.com.

We apologise for any inconvenience this may have caused and hope to welcome you to Shell Energy soon. 

If you have any questions about your switch, you can find more information in our Help Centre.