The switching process takes 21 days to complete. Once you've submitted your opening reads we send them to your old supplier, as well as sending them to the industry to be validated.* It can take up to 28 days for reads to be sent to your old supplier.

Your opening reads are marked with an "I" on your first bill. It can take up to six weeks from your switch date for your old supplier to send you a final bill.

If it's been over 28 days since your switch to us and your old supplier hasn't received your opening reads you can contact us here to find out why.

*The Industry is a collection of third party companies and regulators who exchange information between suppliers. For more information, please click here.