If your account has been closed using an incorrect reading, don’t worry – we can work with you to get it changed. 

What do I need to do?

If you haven't sent us any recent meter readings, we'll need you to take two meter readings at least seven days apart. You’ll need to let us know the dates each reading was taken. We can use these as ‘supporting’ readings, and you can send them to us here. 

If you have a meter reading from the date of your switch, please send this too. We can use this as your ‘suggested’ opening read. If you don’t have one, don’t worry, we can calculate one for you using your supporting meter readings.

How it works

We’ll send your opening reading to an independent meter validation company and your previous supplier, a process that can take up to six weeks. Once the issue is resolved, we’ll update your account and create a new bill for you, as will your previous supplier.

You’ll be able to see your updated meter reading on the new final bill.