What kind of information should I not send via email or letter?

You shouldn't send personally identifiable information (or PII) via an email or letter. It isn't a secure way to send any information, and could expose you to data hacking.

PII includes your:

  • National insurance number
  • Home or business address
  • Phone number(s)
  • Debit or credit card number(s)
  • Date of birth
  • Any other health information

Why is it dangerous to send this information over?

When you send an email, you don't necessarily know how many networks or servers the message will pass through on its way to the recipient, or who has access to them.

And sometimes mistakes happen. You never know when you might be sending an email or letter to the wrong recipient. That's why it's always best to play it safe and never include your personal information in your written communication to us.