Right now, we’re not offering fixed tariffs as high wholesale prices mean we can’t offer our customers a fixed tariff at a fair price. We’re monitoring the situation closely and will be in touch with our customers as soon as that changes.
Normally we offer a number of tariffs through price comparison websites, but existing customers aren’t always eligible for these. If you've moved into a property supplied by Shell Energy, you're classed as an existing customer. A new customer is someone responsible for a property we don’t currently supply.
As an existing customer, you can log into your account to see which tariffs are available to you. If you’re a new customer, you can switch to us using the price comparison website.