Have you left us within your minimum contract period?

If you've cancelled your service during your minimum contract period, you may receive an early termination charge. Please visit our legal section and select your relevant Price List for details on these charges

Had an engineer appointment recently?

If an Openreach engineer visits your home and locates a fault inside your property, Openreach will charge for the work that took place to resolve the issue. Therefore, the charge is added to your bill.

Were you expecting a bill credit?

If you were expecting a credit, you’ll find this under ‘Bill credit’ at the end of your bill, in the 'One-off charges' section. This amount excludes VAT and the remaining VAT is credited back through your bill.

If you believe the charge shouldn't be there, or you're unsure what the charge is for, please contact us.