Why is Shell Energy partnering with HomeServe?  

Shell Energy has partnered with HomeServe to provide simple and safe boiler installations through HomeServe's nationwide network of Gas Safe registered Home Experts. It takes just three simple steps to get a brand new boiler, and HomeServe will be on hand to help even after the installation.

Who is HomeServe? 

HomeServe brings you 24/7 support with home emergency cover, one-off repairs and new boiler installations. Their nationwide networks of Home Experts are ready to help keep your home running smoothly.  

I need a new boiler, what do I do?  

For everything you need to know, visit our boiler replacement page, or call HomeServe directly on 0330 024 7261. Their Home Experts will ask you a few questions and book in your free no-obligation video survey to help  you find the right boiler for your home and your budget. If you’re happy with your quote, you can choose the  date that you’d like your new boiler to be installed.  

Which boiler brands can I choose from?  

From Worcester Bosch to Ideal, HomeServe has got a range of top brands for you to choose from. They’ll work with you to find your perfect boiler match.  

Who will install my new boiler?  

HomeServe will take care of the whole installation journey and will send one of their Gas Safe registered Home Experts to install your new boiler on a date to suit you.  

How much will a new boiler cost?  

HomeServe will help you find the right boiler for your home and your budget. They’ll give you a personalised quote based on the boiler you choose, where your boiler’s located in your home and the type of heating  system you have. 

What payment options are available for my new boiler?  

If you don’t fancy paying in one go, HomeServe offers a range of flexible payment options to help you spread the cost of your new boiler.  

What’s included as part of the installation?  

HomeServe’s Home Experts will provide and install your new boiler, which includes:

  • All parts and labour 
  • Removal and safe disposal of your old boiler  
  • A new filter*  
  • A flue and system cleanse  
  • A condensate*  
  • A gas run*  
  • A thermostat*  
  • Manufacturer’s warranty  

 

* Where applicable  

How long is the warranty period for a new boiler?  

All boilers come with a 5-year manufacturer's warranty as standard, with the option to extend it to 10 years for  an additional cost.  

What if I have more questions?  

If you can’t find the answer to your question in our FAQs, you can visit our boiler installation page which  contains more information about HomeServe’s boiler installation service, or you can call HomeServe directly on 0330 024 7261.