Don’t worry, we’re here to help you get this sorted as quickly as possible. To start with, you’ll find our suggestions for fixing some of the most common issues below. 

My router has no power

If your router has no power, first, make sure the power supply unit is pushed together correctly (you should hear a click when you push the 2 components together).

Secondly, try an alternative electrical socket. Where possible, we would recommend you avoid using extension sockets.

Failing this, please contact us via the "Contact Us" link below.

My router has accidentally been damaged

If your router has been accidentally damaged and is no longer working, you’ll need to speak to an adviser who’ll be able to help you out. You can do this via the "Contact Us" link below.

Other Issues

If you’ve got another issue with your router issue, or you need to discuss any of the above with us, please contact us.