Don’t worry, we’re here to help you get this sorted as quickly as possible. To start with, you’ll find our suggestions for fixing some of the most common issues below. 

My router has no power

If your router has no power, first make sure the power supply unit is pushed together correctly. You should hear a click when you push the two components together.

Second, try an alternative electrical socket. If you’re currently using a socket where there are two or more connection points, try a different socket within your property. Where possible, we’d recommend you avoid using extension sockets.

If you’re still experiencing problems, find the best way to contact us at the bottom of this page.

My router has accidentally been damaged

If your router has been accidentally damaged and is no longer working, one of our friendly advisers can help you. Find the best way to contact us at the bottom of this page.

Other Issues

If you’ve got another issue with your router, or you need to discuss any of the above with us, find the best way to contact us.