What tariff am I moving to? 

Green customers are moving onto our Flexible 6 tariff, Economy 7 customers will move to the E7 version of this tariff. This is a standard variable tariff and the cheapest we have available, given today’s wholesale costs. This tariff is protected by Ofgem’s price cap and rates are fixed until 1 April 2022, when the price cap will be revised. This tariff has no exit fees.

We adjust our prices in line with Ofgem’s price cap and to reflect wholesale-energy price changes. Ofgem reviewed the price cap in August and the latest price cap came into effect on 1 October 2021. To find out more about these changes, visit our Price Cap FAQs.

If you’re a prepayment customer

You’ve been moved onto our prepayment variable tariff, which is a standard variable tariff and the cheapest we have available, given today’s wholesale costs. It’s protected by Ofgem’s price cap, regardless of how you pay. The rates for this tariff are fixed until 1 April 2022, which is when the price cap will be revised, and it has no exit fees.

Here at Shell Energy, we’re proud to offer 100% renewable electricity as standard on all our tariffs.

Can I change my tariff? 

You’ve been moved onto our cheapest available tariff, given today’s wholesale costs. We’ll let you know when any other tariffs become available. Once your transfer is complete and your account set up, you're free to move to another energy supplier without exit fees.

Will I still get my time-of-use tariff?

Credit customers: Yes, you will. If you were on an off-peak or Economy 7 tariff with Green, then you'll still be on an off-peak or Economy 7 tariff with Shell Energy.

Prepayment standard meter: Yes, you will. If you were on an off-peak or Economy 7 tariff with Green, then you'll still be on an off-peak or Economy 7 tariff with Shell Energy.

Prepayment smart meter: If you have a 2 rate tariff, we'll switch your meter into credit mode.

How much will I now be paying?

We’ve started to email new customers with more details about their Shell Energy tariff. If we don’t have your email address, we’ll send you a letter instead, so please keep an eye on the post over the coming days.

Can I leave without paying an exit fee?

Yes. The tariff you’re joining has no exit fees.

What if I can’t afford the payments for the tariff you’ve moved me to?

We understand that rising bills are going to be tough for many households, especially as furlough schemes end and we move into winter. 

We’re fully invested in Ofgem’s voluntary scheme to offer extra support to customers who might struggle to pay their bills this winter. If you’re affected, we encourage you to get in touch with our friendly customer-services team so we can discuss ways to help.

You can find out more about your options here.

For more information on wholesale energy prices and why our rates are changing, click here.