What tariff am I moving to?

You’ve been moved onto our Flexible 6 tariff, which includes 100% renewable electricity as standard. If you were on an off-peak or Economy 7 tariff with Green, you'll be on our Economy 7 version of the Flexible 6 tariff. 

The average price of this tariff, based on a medium-sized UK household, using Ofgem’s national average consumption, is £1,277 per year. Remember, your actual costs may differ, depending on how much energy you use. 

This is a standard variable tariff and the cheapest we have available, given today’s wholesale costs. It’s protected by Ofgem’s price cap and rates are fixed until 1 April 2022, when the price cap will be revised. This tariff has no exit fees and the rates include 5% VAT. You can find out more about your tariff here.

We adjust our prices in line with Ofgem’s price cap and to reflect wholesale-energy price changes. Ofgem reviewed the price cap in August and the latest price cap came into effect on 1 October 2021. To find out more about these changes, visit our Price Cap FAQs.

If you’re a prepayment customer

You’re on our Flexible Prepayment 6 tariff, which includes 100% renewable electricity as standard. The average price of this tariff, based on a medium-sized UK household, using Ofgem’s national average consumption, is £1,309 per year

This is a standard variable tariff and the cheapest we have available, given today’s wholesale costs. This tariff is protected by Ofgem’s price cap and rates are fixed until 1 April 2022, when the price cap will be revised. This tariff has no exit fees.

† The average annual bill figure is for illustrative purposes only and is based on Ofgem’s national average consumption rates of 2,900kWh of electricity and 12,000 kWh of gas. Your actual costs may differ based on the amount of energy consumed.

Can I change my tariff? 

You’re on our cheapest available tariff. Right now, high wholesale costs mean we’re unable to offer fixed tariffs at competitive prices, but we’ll let you know as soon as that changes. Once your account is fully set up, you're free to move to another energy supplier without exit fees.

How much will I now be paying?

You should now have received an email or letter with full details of your tariff. You can also find information about your tariff on our website.

Can I leave without paying an exit fee?

Yes. The tariff you’re joining has no exit fees.

What if I can’t afford the payments for the tariff you’ve moved me to?

We understand that rising bills are going to be tough for many households, especially as furlough schemes end and we move into winter. 

We’re fully invested in Ofgem’s voluntary scheme to offer extra support to customers who might struggle to pay their bills this winter. If you’re affected, we encourage you to get in touch with our friendly customer-services team so we can discuss ways to help.

You can find out more about your options here.

For more information on wholesale energy prices and why our rates are changing, click here.