What tariff am I moving to? 

You’re moving onto our standard variable tariff, which includes 100% renewable electricity as standard. The average price of this tariff, based on a medium-sized UK household, using Ofgem’s national average consumption rates, is £1,277 per year

This is the cheapest tariff we have available, given today’s wholesale costs. This tariff is protected by Ofgem’s price cap and rates are fixed until 1 April 2022, when the price cap will be revised. This tariff has no exit fees.

† The average annual bill figure is for illustrative purposes only and is based on Ofgem’s national average consumption rates of 2,900kWh of electricity and 12,000 kWh of gas. Your actual costs may differ based on the amount of energy consumed.

Can I change my tariff? 

You’ve been moved onto our cheapest available tariff, given today’s wholesale costs. We’ll let you know when any other tariffs become available. Once your transfer is complete and your account set up, you're free to move to another energy supplier without exit fees.

Will I still get my time-of-use tariff?

Yes you will. If you’re already on an off-peak or Economy 7 tariff with Pure Planet, we’ll give you an off-peak or Economy 7 tariff once your account with us is ready.

How much will I now be paying?

We’ll contact you by email in the next few weeks with more details about your Shell Energy tariff. If we don’t have your email address, we’ll send you a letter instead, so please keep an eye on the post over the coming days.

Can I leave without paying an exit fee?

Yes. The tariff you’re joining has no exit fees.

What if I can’t afford the payments for the tariff you’ve moved me to?

We understand that rising bills are going to be tough for many households, especially as furlough schemes end and we move into winter. 

We’re fully invested in Ofgem’s voluntary scheme to offer extra support to customers who might struggle to pay their bills this winter. If you’re affected, we encourage you to get in touch with our friendly customer-services team so we can discuss ways to help.

You can find out more about your options here.