What about my Direct Debit?

If you don’t have a Direct Debit with us, we recommend setting one up. Having a Direct Debit can help you spread the cost of your energy, and make it easier to manage your bills.

Why set up a Direct Debit?

  •  Having a Direct Debit could mean you pay less for your energy.* 
  • A monthly Direct Debit lets you spread your energy costs over the year.
  • Knowing how much you’ll pay each month can help you manage your budget.
  • Having a Direct Debit lets you choose which day of the month you pay. 
  • Paying your bills on time can improve your credit rating.
  • Setting up a Direct Debit is super quick and easy. Simply log into your account. 

 

 Set up a Direct Debit

* Direct Debit customers on a fixed tariff can save up to £48 per fuel, per year. Savings on a standard variable tariff vary as rates are applied against standing charges and unit rates. 

Why is it cheaper to pay by Direct Debit? 

High wholesale costs mean that Ofgem, the UK’s energy regulator, has increased the price cap to £1,971 per year. This is an approximate figure for a household with typical consumption on a dual gas and electricity paying by Direct Debit. For those who pay by cash or cheque, Ofgem has increased the price cap by a further £130 per year to £2,101. This reflects the higher cost of serving those customers. You can find out more from Ofgem.

Other ways to pay

Visit My Account

It’s easy to make a payment on our website – simply log into your account and follow the instructions. 

Use the Shell Energy app

If you haven’t already done so, download our app. This lets you check your account and make payments on the go.  

Pay by bank transfer

Here are our bank details: 

Bank: Barclays 

Sort Code: 20-00-00 

Account Number: 53764680 

Payee: Shell Energy Retail Limited

Please use your account number as a reference. 

Pay by phone

You can pay by phone using a credit or debit card. Just give us a call on 0330 094 5800.

What is a standing charge? 

A standing charge is a fixed daily amount that’s applied to your bill. The charge is based on the costs suppliers pay for providing your home with energy. It includes the operating and network costs we have to pay the companies who own the wires and pipes that carry your energy. This year their charges have increased by 39%. 

The standing charge also includes a levy of £68 per household per year. This amount is set by Ofgem, the UK’s energy regulator, to recover costs associated with the collapse of 29 energy suppliers this past year. This is known as the Supplier of Last Resort levy.

Will I lose the credit I had with Colorado Energy?

No. If there was credit on your Colorado Energy account, we’ll apply this to your Shell Energy account, so you won’t lose any money. However, as we’re working with administrators, this may take some time.

Where is my credit balance? 

We’re waiting to receive information from Colorado so that we can transfer your credit balance to your account. We know this is taking much longer than you or we would like, and understand how frustrating this is. 

We’re working closely with Ofgem to resolve the situation, but don’t expect to receive information about your credit balance until April at the earliest. We offer our sincerest apologies, but this is outside our control. 

In the meantime, if you haven’t done so already, we recommend you set up a Direct Debit with us to cover your ongoing usage

I left Colorado before they went into administration – will you refund the credit balance I had with them? 

Yes. If your account with Colorado was in credit, we’ll return the balance to you as soon as we receive it. 

We’re waiting to receive information from Colorado so that we can transfer your credit balance to your account. We know this is taking much longer than you or we would like, and understand how frustrating this is. 

We’re working closely with Ofgem to resolve the situation, but don’t expect to receive information about your credit balance until April at the earliest. We offer our sincerest apologies, but this is outside our control.

I have outstanding payments with Colorado Energy, what happens to that debt?

If you have any outstanding payments, you should keep paying these, or continue with any arrangement you had with Colorado Energy to clear the balance. We’re working with administrators to understand our new customers’ ability to pay, so once we’ve done this, we’ll be in touch.

For prepayment customers:

We’re working with administrators to produce Colorado Energy’s final bill. Once this is done, we’ll be in touch to arrange an affordable repayment plan. 

Am I eligible to join the Shell Go+ rewards programme?

Yes. As a Shell Energy customer, you’re welcome to join the Shell Go+ rewards programme once your account is fully set up. You’ll enjoy exclusive savings on fuel at Shell service stations, as well as great offers, member benefits and surprises on us.

Find out more at shellenergy.co.uk/my/loyalty