I’ve just moved house, will this be an issue?

If you’ve recently changed address, or are about to, please email us with your Pure Planet account number, including both your old and new addresses. You can email us at pureplanet@shellenergy.co.uk.

If you’ve just moved, Ofgem recommends redirecting your post. The Post Office or Royal Mail can help you with this.

I’m moving – what should I do?

We're currently setting up your new account. To help this progress smoothly, please make a note or take a picture of your meter readings on the day you move out. Once your account is set up, we can update it with this information. 

We’re working hard to transfer Pure Planet customers within two to four weeks. We'll regularly update our blog to keep you informed.